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Frequently Asked Questions

This page covers general Cozie AppStore questions. For backend, API, database, and push notification questions, see the Backend FAQ. For source-code customization and custom app development questions, see the App Developer FAQ.

Data and internet access​

  • Does Cozie work without an internet connection?​

    No, Cozie needs at least internet access during the setup phase. After the initial setup, some features can be used without internet access.

    • These features work without an internet connection:
      • Watch surveys after initial setup
      • Offline logging to local file (watch survey & health data)
      • Watch survey reminders
      • Phone survey reminders
    • These features require an internet connection:
      • Watch surveys (during setup)
      • Logging to the online database (watch survey & health data)
      • Feedback information shown in the Data tab, e.g., Valid Survey Count, Invalid Survey Count, Last Watch Survey
      • Links shown in the Data tab, e.g., Cozie Github Repository, Cozie Documentation
      • Phone survey
      • Push notifications

  • Do the reminders work without an internet connection?​

    Yes, all reminders work without an internet connection. Please note that while the phone survey reminder works without an internet connection, the phone survey itself requires an internet connection.

  • Does the Apple Watch have to be connected to the iPhone for Cozie to work?​

    We have only tested Cozie Apple exclusively on Apple Watches without a modem. While the Apple Watch is not connected to the iPhone, the watch survey response will be saved on the Apple Watch. The response will be sent to the database once the Apple Watch connects again to the iPhone. The same applies to health data.

    Reminders won't be shown on the Apple Watch if the watch is not connected to the iPhone.

Performance​

  • How long does it take for a watch survey to be stored in the online database?​

    Provided there is an internet connection, it usually takes less than ten seconds between pressing the 'Submit survey' button and the response being logged in the database.

  • What is the minimum and maximum reminder frequency?​

    The minimum time between two reminders is 30 minutes.
    The maximum time between two reminders is 24 hours.
    The maximum of total reminders per week is 64, e.g., if reminders are set every hour from 9 am to 6 pm and Monday through Friday, that adds up to 10 reminders per day times 5 days, totalling 50 reminders. Phone survey reminders also count towards the maximum of 64 reminders per week.

Other questions​